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FAQs

What can a resident do when they have a street sweeping complaint? 

Residents can call the RCSD office at 562-430-3707 or Street Sweeping Corp of America at 562-861-4606. District personnel will do every thing possible to resolve the matter. Very often, situations are beyond the control of the District.  If it is a sweeping issue, the District will notify the street sweeping company and attempt to get a response to a resident’s complaint. Parking citation and enforcement issues must be dealt with through the Orange County Sheriffs Department. Please follow the instructions on the back of your citation.

How do I register a question/complaint? 

Please visit our "Drop us a Line" page and explain the situation and/or question that you have.

 

Why do you charge an application fee? 

To cover our processing costs.

When is the deposit due on a facility rental? 

After an application is approved and a User Permit is granted by the District & signed by the renter.

When do I pay the balance? 

At the time your User Permit is issued by the District or no less than 10 days prior to your event. 

I’ve shopped for facility rates and spoke to someone over the phone about availability, so I have a reservation right? 

No. An application must be submitted and then approved by the District first. A reservation is only achieved after the District grants a User Permit; whereby you must visit the RCSD office, sign the User Permit and pay an application fee and deposit.

Can I make a reservation over the phone? 

No. RCSD requires that you fill out an application first. Once your application is approved you must come to the RCSD office to sign your User Permit and pay at least the application fee and deposit in person.

When can I pick up the key? 

No more than a few days before your scheduled event. The General Clerk will advise you as to when the best time is.

How soon will I get my cleaning deposit back? 

Your refund check will be mailed to you approximately 8-10 business days after your event OR later if you fail to return the key and/or gate opener promptly after your event.

How do I set the alarm? 

You’ll receive a complete set of alarm instructions when you pick up your key.

Do you charge a cancellation fee? 

If you cancel your reservation, you will forfeit the $20.00 application fee.

Do you loan projectors, microphones and/or speakers? 

No. You’ll have to supply your own special equipment for your event.

How far in advance can I rent a facility? 

Residents can rent a facility up to 6 months in advance. Non-residents can rent a facility up to 3 months in advance. 

Do you accept credit cards? 

Yes. The District accepts credit cards and checks. Reservations and payments for tennis and picnic site reservations must be made online.

How far in advance can I book a tennis and pickleball court? 

Residents may book a tennis court up to two weeks in advance. Non residents may book a court up to one week in advance.

Why can’t I book a tennis/pickleball court under my first name only? 

Because the RCSD needs to maintain complete and accurate databases.

Can I book back to back tennis/pickleball reservations? 

Maximum of up to 2 hours per day. Each hour of play will be scheduled under one name only.

Why are nonresidents allowed to use Rossmoor Tennis/Pickleball Courts? 

The courts are located in a public park, paid for in part by general tax dollars.

Why can’t I have helium balloons at my Rush Park Auditorium Event? 

The high ceilings make it extremely difficult to retrieve escaped balloons.

Why can’t I have a D.J. at Montecito Center? 

Because the noise would disturb the surrounding neighborhood.

Why do you have different fees for residents and non residents? 

This is normal practice among most cities/recreation departments.

Why are some cars which are parked in the path of the street sweeper not cited and some cars are cited after the street has been swept? 

Since only one Parking Enforcement Officer is deployed during street sweeping days, the officer can only attempt to follow one sweeper during the day. Many communities utilize one or more officer per street sweeper, thus minimizing the number of missed cars or citing of vehicles after the street has been swept.

Why is parking prohibited all day during street sweeping? 

Rossmoor is somewhat unique in that the streets are laid out in a manner that would make sweeping alternate sides of the street infeasible without signage indicating days and hours of street sweeping. It has been estimated that it would take about 7000 signs located approximately in front of every three or four homes to make the change. Also a new contract would have to be negotiated for dedicated street sweepers on more than two days per month. This would increase costs for street sweeping, fabricating and installing signs and be considered by some to be sign blight throughout the community.

Why is my street missed during some street sweeping days? 

There are many reasons. a) operator error, b) parked cars, c) construction vehicles blocking access to cul-de-sacs, d) parents dropping off school children, e) utility/road work on streets causing an obstruction to the route.

What does the RCSD do with the revenue from street sweeping citations? 

The RCSD receives no revenue from street sweeping. All monies collected by this process are deposited in the County’s General Fund.

Why is it that the street sweeper doesn’t pick up all of the leaves and debris in front of my home? 

Street sweeping is intended to clean what naturally is present on the street. Too often, residents or their gardeners will blow all of the grass cuttings, leaves and small branches from pruning into the street. Vacuum street sweepers used in Rossmoor will clog when there is excess material or branches in the street. Residents should bag and dispose of in trash cans all materials from their yards. Also, over watering causes standing water which mixes with debris in the gutter. This can cause health issues such as the breeding of mosquitoes. Further, wet leaves substantially add to the weight and volume of materials which must be disposed of.

Do you have online reservation and payment options? 

Yes! Our tennis courts, pickelball courts and picnic sites are now reserved online and paid for online with a credit card. Picnic sites may only be reserved by Rossmoor residents. Picnic sites are available to non residents on a first-come, first-served basis. For more information, please click online services to be directed to the online reservation portal.

Who is responsible for the repair of sidewalks, curbs and gutters? 

All sidewalk, curbs and gutter service requests should be directed to Orange County Public Works at (714) 955-0200. Orange County is also responsible for flood channels, street lights, street repairs and roadway markings and signage.

Who is responsible for electricity; including power lines? 

Electrical service in the City of Los Alamitos is provided by Southern California Edison. For more information, visit: www.sce.com or call Southern California Edison at (800) 655-4555. To report a Power Outage, call (800) 611-1911.

Who is responsible for water? 

Golden State Water Company  in Los Alamitos 909-394-2272. For 24-hour Customer Service or Emergency Service call (800) 999-4033.

Who is responsible for sewer? 

The Rossmoor / Los Alamitos Sewer District maintains all common sewer lines, which are the main lines that run down the center of the street. (562) 431-2223. The District’s 24-hour Emergency Response Line is (562) 431-2223.  Homeowners are responsible for sewer lines up to the main, common line.

A car has been parked in our park's parking lot for over 24 hours or on a street for over 3 days? 

Call California Highway Patrol (714) 892-4426 or Sheriff's Department (714) 647-7000

A parkway tree (residential) large branch or tree fell in the street? 

Report to District Arborist Mary Kingman. If she is unavailable, submit a service request to OC Public Works at: https://myoceservices.ocgov.com/ OR call (714) 955-0200. The OC Sheriff should be called IF a tree or large limb is blocking a street, has downed power lines, or has resulted in injury or extensive damage.

A house is reported as abandoned/neglected and need of repair? 

Report to Code Enforcement (866) 552-8120  or myoceservices.oc.gov.

The flood channel behind my home smells, has trash and algae build up? 

Contact OC Public Works: (714) 955-0200

I need new trash cans? 

Call CR&R: (800) 826-9677

My neighbor will not move his motor home off the street and people are living inside the motor home 

Call Code Enforcement: (866) 552-8120 or myoceservices.oc.gov

My trash has not been picked up for 2 weeks 

Call CR&R or report to OC Waste & Recycling (714) 834-4017

How do I get a special pickup for a couch? 

CR&R offers two large item pickups per household per year.

Who enforces speeding? 

California Highway Patrol

Who enforces ebikes in parks? 

California Highway Patrol (714) 892-4426

Who do we call when we get burglarized? 

9-1-1

Can a non-resident reserve a picnic shelter? 

No, residents only.

Can a non-resident reserve a community room? 

Yes

Can an individual provide private lessons for sports or special programs, i.e., dog training, Zumba, etc? 

No. Unless they pull a permit or contract with the district.

Can a group walk on a park and conduct a game or practice with a reservation? What is the attendance threshold? 

No, any team with 10 or more participants must pull a permit to play or practice on our fields.

A large tree branch or tree fell in the park? Who do I call to cut it up? Who do I report it to? 

Must be reported to District Arborist Mary Kingman (562) 430-3707 x106. For extreme park tree emergencies after hours or weekends call (866) 546-2369.

I want my parkway tree removed! 

Contact District Arborist Mary Kingman (562) 430-3707 x 106 or mkingman@rossmoor-csd.org.

I want my parkway tree trimmed! 

Contact District Arborist Mary Kingman (562) 430-3707 x 106 or mkingman@rossmoor-csd.org.

How do I make a tennis reservation? 

Create an account through RecDesk or by calling the District office (562) 430-3707.

Bees in park or parkway trees? 

Call OC Public Works (714) 955-0200 or submit service request at: https://myoceservices.ocgov.com

Who do I call for street light outages? 

Southern California Edison (800) 427-2200.

Who do I call for water concerns such as a leaking hydrant or meter? 

Golden State Water (800) 999-4033

There is a dead animal lying in the street? 

Call OC Animal Care (714) 935-6848

Who do I report park issues to such as: leaking sprinklers, running toilets, playground maintenance, etc.? 

The Park Superintendent Omero Perez (562) 430-3707 x105

Can I have a picnic at the park without a reservation? 

Yes, but you are not allowed to bring jumpers, taco vendors or any large equipment onto the park and your group may not exceed 50 people without a permit.

The brush behind Martha Ann along the 605 freeway needs to be cleared - who should I call? 

Go to CSR.dot.ca.gov and fill out a customer service request or call (657)  650-5146.

What should I do if I have a downed wire on my property? 

Call SCE (800) 655-4555 or call Spectrum (855) 854-2457

My trash can is extremely dirty, what do I do? 

Contact CR&R (800) 826-9677 and they will provide a complimentary exchange of carts if they are damaged or soiled.

Who do we notify if we see graffiti? 

If it is on park grounds, report to maintenance. Otherwise report to OC Public Works (714) 955-0200.

For graffiti on utility boxes in Rossmoor contact SCE (866) 421-4688.

Who do I contact to become a vendor at the Farmer's Market? 

www.enrichedfarms.com

 

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